Everyone talks about "User-friendliness" these days. While some had succeed in making the front of house POS easy to use; what about the back end system? How long does it take, for example, to set up a new combo meal? Don't be surprised if the answer is 6 to 7 hours of intense work by a team of expert IT support.

Some had gone even further - the process is so awkward and complicated that they completely remove menu setup function from the end-user! Need a new product for tomorrow? You'll need to ask the developer to do it for you - fax the detail over and wait up to a week. (Amazingly, menu setup service is touted a "customer service".)

At Pointsoft, we emphasis not only "user friendly", but "IT friendly" as well. Setting up a new combo meal is a 3-minute job. It is a straight forward process with no back and forth conversion. IT Managers can really sit back and relaxed.