Delivery
Pointsoft Delivery tracks orders as well as valuable
customer information quickly and efficiently. It
is unique in its flexibility and feature-rich design,
covering everything from driver management to an
integrated CRM. It is capable of being used in a
one number call center, or at a single store.
Delivery module can also be used in a multi-concept
restaurant with fine dining, take away, and Restaurant
Based Delivery (RBD) operation under one roof. The
core of Pointsoft Delivery is the same as TableService
and QuickService modules; therefore, employees who
are familiar with one with be able to use the other.
Pointsoft Delivery is installed in hundreds of outlets
in the region, empowering industry leaders like Pizza
Hut with unparalleled advantages.
Features highlight:
- Customer database
- Street database
- Integrated CRM
- Driver management
- Performance tracking
Customer
Database
Customer information are saved on-the-fly
into database; no manual re-keying is required.
This includes customer name, telephone number,
address, driving direction, and special remarks
for "internal" use that will not
be revealed to the customer.
The next time this telephone number is entered,
operator will immediate be able to see customer's
name, address, date of first and last order,
as well as total loyalty points accumulated. |
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Street
Database
Street database of the local delivery area
are maintained for quick customer address
entry. Enter the first letter to bring up
a lookup table, and once a street is selected,
all other information will be filled in automatically
(city, map zone, etc.)
Pointsoft also caters for the unique challenge
in the greater China region, where it is
necessary to enter delivery address in Chinese
language. Two specific address lookup modules
were developed (one for China and Taiwan,
the other for Hong Kong) according to the
different, and sometimes complicated, local
address format. |
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Integrated
CRM
Pointsoft Delivery helps you identify and
reward frequent customers. Reports with selective
searching criteria are available to pin-point
your target group (any combination of total
purchase within a specific period, frequency
of purchase, age and gender group, birthday
month, podding location, etc.)
Mailing labels can be generated directly,
or output a list of email addresses electronically.
It can also help you identify and win back
lapsed customers with our Lapsed Customer report. |
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Driver Management
Pointsoft Delivery uses a barcode dispatching system.
Driver scans the barcode printed on the delivery
guest check, then scan his own name badge. It's that
simple. Out the door time is recorded, accountability
of the order is assigned to the driver, and the order
is ready to go in less than a second.
An independent
tally is kept for each delivery driver, providing
revenue, performance, and productivity reports for
each driver.
Drivers can make money drops during a
shift; money drops are subtracted from the drivers'
revenues report to compute the net amount due at
the end of a shift.
Performance Tracking
Our Delivery module keeps track of Call Time, Out
the Door Time, Driver Return to Store Time, and computes
At the Door Time based on the number of deliveries
for that trip.
Reports are available to show percentage
of on-time deliveries, as well as late deliveries.
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